Workshop on End User Training Research

This workshop presents and discusses models and approaches for conducting research on the training initiatives in organizations and how they apply them. The models and approaches were devised from research carried out over two decades by the presenters and their colleague Robert P. Bostrom (University of Georgia).


Lorne Olfman, Claremont Graduate University
Maung Sein, University of Agder


Helsinki School of Economics, Chydenia, room G-107

The workshop will be organized in two sessions separated by a lunch break.

The morning session will focus on the principles of end user training.  We will introduce three distinct but related conceptual models of end user training and learning:
(1)    A framework, which outlines the key components of the software training life cycle, and specifies the relationship between the critical input variables for training, and shows how these affect key outcome measures.
(2)    Knowledge levels, which explain how to identify what needs to be learned in training to achieve desired outcomes.
(3)    Training strategies, which provide guidelines for making choices about what resources to apply to maximize the software training outcomes of an organization.
We will illustrate these models using case studies and results of empirical research.  Workshop participants will be asked to share their experiences in devising and taking end user training courses.

The afternoon session will focus on applying these principles in research projects.  This we will do in two parts:
(1)    The first part will consist of exercises aimed to help participants develop an outline of a research proposal on end-user training.  The exercises will include generating research problems, stating research questions, locating appropriate theoretical premises (in addition to the models discussed), and selecting an appropriate research methodology (with accompanying knowledge interest).
(2)    The second part will be devoted to a case analysis of developing a training and learning strategy in a developing country context. This will help the participants to sharpen their analytical and application skills and at the same time help the presenters in a project they are planning to undertake.

Compeau, Deborah, Olfman, Lorne, Sein, Maung, & Webster, Jane (1995). End-user training and learning. Communications of the ACM, 38, 7, 24-26.

Olfman, Lorne, Bostrom, Robert P., & Sein, Maung K. (2006). Developing training strategies with an HCI perspective. In Galletta, D. & Zhang P. (Eds.), Human-Computer Interaction and Management Information Systems, (Vol. II, Ch. 10, pp. 258-283). M. E. Sharpe, Inc.

Sein, Maung K., Bostrom, Robert P., & Olfman, Lorne (1999). Rethinking end-user training strategy: Applying a hierarchical knowledge-level model. Journal of End User Computing, 11, 1, 32-39.


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Participating the event and writing a 2-5 page report considering the subject(s) discussed during the event, corresponds two (2) credit points work for PhD studies. If you write a report and our reviewer accepts it, you will get a certificate of the completed two (2) credit points work. Please, give this certificate to your own university's study secretary, or to your supervisor, and negotiate the compensation methods to get the credit points to the register.
Please, return the report to withing 2 weeks from the event.