She received her Ph.D. in Management Information Systems from the University of British Columbia, and her M.Sc. and B.Sc. (Honors) in Computer and Information Sciences from the National University of Singapore. 

Her research interests include human-computer interaction, 3D virtual worlds, electronic commerce and Web-based systems, mobile and ubiquitous commerce, knowledge-based and decision support systems, and enterprise resource planning. 

She is a senior editor of AIS Transactions on Human-Computer Interaction and an associate editor of International Journal of Human-Computer Studies, International Journal of Technology and Human Interaction, and Journal of Electronic Commerce Research.  She also serves on the editorial board of more than 10 other journals including Journal of the Association for Information Systems, Information & Management, and International Journal of Human-Computer Interaction.  She is a co-founder and past chair of the Association for Information Systems Special Interest Group on Human-Computer Interaction (AIS SIGHCI). She has served on various conference and workshop committees, including as a Human-Computer Interaction track co-chair for 2011 European Conference on Information Systems and 2011 Pacific-Asia Conference on Information Systems, and as a program co-chair for 2011 Midwest Association for Information Systems Conference. 

She has received numerous awards, including the University of Nebraska-Lincoln College of Business Administration Research Award in 2006, the Outstanding Service Award from AIS SIGHCI in 2005, the Best Paper Award at the 2003 Pre-ICIS HCI Research in MIS Workshop, and the University of Nebraska-Lincoln College of Business Administration Distinguished Teaching Award in 2001.